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Knowledge Base
Hosting Knowledge Base
General questions
What are BillManager and ISPManager?
How to recover the control-panel password?
Technical issues
The most important and popular
How to purchase additional IP, domains, databases, space, memory?
DNS has not yet been updated. How to access the site?
How to add a database?
How to connect via FTP?
MySQL and everything connected with it
How to export/import a MySQL database?
How to get into PhpMyAdmin?
How to remotely connect to a MySQL server?
SSL (HTTPS)
How to get a free Let's Encrypt SSL certificate?
Installing an SSL certificate on WordPress
Mail (email)
Setting up an email client
How to prevent letters from getting into spam? Digital signature DKIM and SPF
Other technical issues
What to do if a site is infected or hacked?
Which shared-IP hosting server sofi.hosting.energy is in which country?
Which shared-IP hosting server roxy.hosting.energy is in which country?
How to enable the required PHP version and extensions?
How to change php.ini-file options?
How to run-php-script on schedule (cron)
How to create subdomain(s)?
Problems with encoding on the site
How to specify the time zone for a site?
Does the site take a long time to load?
How to connect CloudFlare?
Site-or-host-ip-address unavailable
Dedicated IP-address
Error 403 Forbidden
Error 504 Gateway Timeout
Error 503 Service Temporarily Unavailable
How to install Composer?
Configuring Syncthing
How to enable PHP for atypical extensions (htm, html)?
Financial issues
How to renew or activate a service
How funds-are-written-off-from-an-account and services-deleted